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Frequently Asked Questions (FAQ)
Welcome to our FAQ section 💎 Find answers to the most common questions about shopping with Gem and Grace by Shabana.
Orders
1. How do I place an order?
Simply browse our collection, select your favorite jewellery, add it to your cart, and proceed to checkout.
2. Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it. Once shipped, cancellation is not possible.
3. Will I receive confirmation after placing an order?
Yes, you will receive an order confirmation via email or SMS once your order is successfully placed.
Shipping
1. How long does delivery take?
Delivery usually takes 3–7 business days, depending on your location.
2. Do you offer free shipping?
Free shipping may be available during promotions or on selected orders.
3. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
Returns & Refunds
1. What is your return policy?
We accept returns within 3 days of delivery, provided the item is unused and in original packaging.
2. How long does it take to get a refund?
Refunds are processed within 5–7 business days after the returned item is received and verified.
3. What if I receive a damaged product?
Please contact us within 24 hours of delivery with photos/videos. We will arrange a replacement or refund.
Payments
1. What payment methods do you accept?
We accept secure online payments via trusted payment gateways (UPI, debit/credit cards, net banking, etc.).
2. Is it safe to make payments on your website?
Yes, all transactions are processed through secure and trusted payment gateways.
Support
1. How can I contact you?
You can reach us via:
📧 Email: support@gemandgrace.in
💬 WhatsApp here: +91 7305566116
2. What are your customer support hours?
Monday to Saturday – 10:00 AM to 7:00 PM
Get in Touch
Have a question or need assistance? We’re here to help. Reach out to Gem and Grace by Shabana for any inquiries, and our team will get back to you as soon as possible.
