At Gem and Grace by Shabana, we are committed to delivering your jewellery safely and on time.

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation
  • Orders are not processed on Sundays or public holidays
  • You will receive an order confirmation once your purchase is successful

2. Shipping Time

  • Standard Delivery: 3–7 business days across India
  • Delivery timelines may vary depending on your location and courier availability

3. Shipping Charges

  • Shipping charges will be calculated and displayed at checkout
  • We may offer free shipping on select orders or promotional periods

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS
  • You can track your order using the provided link

5. Delivery Partners

We work with trusted courier partners to ensure safe and timely delivery of your orders.

6. Delays in Shipping

While we strive to deliver on time, delays may occur due to:

  • Natural disasters or unforeseen circumstances
  • Courier service delays
  • Incorrect shipping details provided by the customer

We will keep you informed in case of any significant delays.

7. Incorrect Address

  • Please ensure that your shipping address is accurate
  • We are not responsible for delivery issues due to incorrect or incomplete address details

8. International Shipping

Currently, we ship within India only.
(You can update this later if you plan to expand globally.)

9. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 24 hours with proof
  • In case of lost shipments, we will coordinate with the courier partner to resolve the issue

10. Contact Us

For any shipping-related queries, feel free to contact:

Gem and Grace by Shabana
💬 WhatsApp here: +91 7305566116
📧 Email: support@gemandgrace.in
📍 Address: Chennai – 600056, Tamil Nadu, India